Yamato

ESSENTIAL FUNCTIONS:Performs all services related to inspections, maintenance, repair troubleshooting, training and start-up of equipment sold to customers.Recognizes any problems that might occur during an installation and address them to the customer or one of our engineers to figure out how to resolve the issue.Recognizes potential problems with existing equipment and develops solutions with ...read more

ESSENTIAL FUNCTIONS:Designs approved new equipment concepts to include all fabrication, purchase, and assembly details required to build new equipmentReviews existing company equipment for potential design improvements and fabrication cost savingsWorks with the sales department and applications engineering to determine viability and risk of new potential machinery designWorks with sales and ...read more

ESSENTIAL FUNCTIONS:Manages the coordination, deployment, and performance of field service technicians, including oversight of service calls, troubleshooting, site visits, warranty administration, and order processing.Communicates with customers via Yamato help desk telephone system or email. Assists in troubleshooting and resolving escalations to maintain a high level of customer ...read more