Field Service Technician

ESSENTIAL FUNCTIONS:

• Performs all services related to inspections, maintenance, repair troubleshooting, training and start-up of equipment sold to customers.
• Recognizes any problems that might occur during an installation and address them to the customer or one of our engineers to figure out how to resolve the issue.
• Recognizes potential problems with existing equipment and develops solutions with the ability to adapt to various engineering designs, applications, and process criteria.
• Requires vast knowledge of running different types of products on our machinery and ability to recognize problems that may occur.
• Reads and understands wiring and function diagrams while working on equipment.
• Includes up to 90% travel time and work on weekends when needed. 
• When not at a customer location, provides customer phone support.
• Conducts training classes and answers customer questions.
• Assumes leadership role during large installations.
• Requires a passport to travel outside of the United States.

• Trains other company field service technicians.  Checks to ensure customer facilities are suitable for installation of our machinery.  Manages complex and special customer projects.   Works as assigned to cover absences and balance the workload at busy times of the yearESSENTIAL FUNCTIONS:
• Performs all services related to inspections, maintenance, repair troubleshooting, training and start-up of equipment sold to customers.
• Recognizes any problems that might occur during an installation and address them to the customer or one of our engineers to figure out how to resolve the issue.
• Recognizes potential problems with existing equipment and develops solutions with the ability to adapt to various engineering designs, applications, and process criteria.
• Requires vast knowledge of running different types of products on our machinery and ability to recognize problems that may occur.
• Reads and understands wiring and function diagrams while working on equipment.
• Includes up to 90% travel time and work on weekends when needed. 
• When not at a customer location, provides customer phone support.
• Conducts training classes and answers customer questions.
• Assumes leadership role during large installations.
• Requires a passport to travel outside of the United States.
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  ADDITIONAL RESPONSIBILITIES: 
• Trains other company field service technicians.  Checks to ensure customer facilities are suitable for installation of our machinery.  Manages complex and special customer projects.   Works as assigned to cover absences and balance the workload at busy times of the year
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  SUPERVISORY RESPONSIBILITIES:  No
   
   
   
  QUALIFICATIONS:
• Associate degree in electrical/mechanical engineering or five to ten years of experience in the installation, troubleshooting and repair of packaging machinery.
• Ability to communicate with customers in a diplomatic and professional manner.  Demonstrate a high level of leadership skills.
• Technician must be proficient in computer skills such as Microsoft office.
• Should have a valid driver’s license and must be insurable.
• Requires a passport to travel outside of the United States.
• Located within 1 hour of a major airport.
• Ability to climb ladders and platforms averaging 15 feet high.
• Able to handle short periods of time in cold, damp or warm plant environments during customer / prospect visits.
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  PHYSICAL DEMANDS:  While performing duties of this job, employee is regularly required to stand, walk, reach with hands and arms, climb or balance, and bend, stoop, kneel, crouch, or crawl.   Technician must also be able lift 50 lb. and work flexible hours based on assignments.  Must be able to use standard hand tools and work in small areas.  Climb ladder, height tolerance (not afraid of heights).  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  Must be able to operate motor vehicle.
  DISCLAIMER:    The above is only a summary of the typical functions of this job.  The responsibilities, tasks, and duties of this job may differ from those outlined in the description and those other duties, as assigned, might be part of this position.